Frequently Asked Questions
The bikes are either brand new straight from the manufacturer or they are sourced second hand.
The Pedal Club is committed to keeping children's bikes in circulation. Far too often we find bikes that have been left to collect rust and dust in the garage before being considered no longer useable and subsequently sent to landfill.
No one should feel guilty about this as we've all done it! It is easily done but also easily avoidable. That's why we are making it our responsibility.
If you currently have any old kids bikes sitting in the garage unused, let us know and we'll come round for a free inspection.
See our full size guide here: The Pedal Club Size Guide.
If after scrolling through our size guide you are still unsure which size to choose, please don't hesitate to contact us either via email or phone. All contact details can be found on our Contact Us page.
To give you peace of mind we promise that if you do end up with the wrong sized bike for your child we will exchange it for free regardless of where you live. We only ask that you let us know within the first 14 days after receiving the bike and give us the details of the bike you wish to exchange it for.
Once we've received the notification for exchange we will get it booked in ASAP.
We require all customers to take photos of the bikes upon delivery. Assured we will do the same before the bikes leave HQ.
We want all of our customer's children to treat the bikes as their own and so we understand that the bikes will occasionally return with bumps and bruises. However, if the bike is returned with irreparable damage such as missing parts, bent or broken frames or significant rust then the customer will be required to pay for the damage. In the case of missing parts we are able to source the parts for our customers but the customer will be required to pay for those parts. In the case of irreparable damage to the frame the customer will be required to pay the full retail price of the bike as at the date of delivery less the accumulative monthly fees paid.
If the bike is stolen in the care of the customer we would charge the full retail fee of the bike as at delivery less the accumulative monthly fees paid up until that point.
Yes! We deliver all our products to your front door. We would love to say we're at the stage where we can ship bikes all over Australia. Unfortunately, that's not the case. We're only a small business right now operating out of Sydney's Eastern Suburbs but just bear with us! We promise we haven't forgotten about all those active kids interstate but for right now we're keeping it local.
What this means is the following:
- Within 5k of Bondi Beach delivery is free
- 5k-15k delivery is $10.00
- 15.1k-30k delivery is $20.00
- 30.1k-50k delivery is $25.00
- 50k+ we unfortunately cannot service your needs at the moment but leave us your details and we'll let you know as soon as that changes. As a sorry we'll give you 10% off for when the time comes.
Subscription fees start from $15 per month and vary depending on the quality and size of the bike. We have an algorithm for pricing meaning each bike has it's own fee.
When you exchange one bike for another the pricing may increase or decrease depending on the difference between the bikes and remember exchanging within the first 12 months will cost you $50. This covers our costs for delivery and pick up.